FREQUENTLY ASKED QUESTIONS
IS THE LION LATCH PATENT PROTECTED?
Yes, the Lion Latch is proudly protected by U.S. Patent 11, 122, 874
WHAT MAKES THE LION LATCH UNIQUE?
The Lion Latch is unique because it is NOT a screw top lid. The carabiner ring is what locks it shut, therefore if the ring is on, it will not open.
WHAT ELSE CAN THE LION LATCH STORE BESIDES JEWELRY?
Vitamins, inner ear hearing aids, lost teeth, even money! Any tiny valuables you do not want to lose in your purse or pocket.
WHO IS THE LION LATCH IDEAL FOR?
The Lion Latch is the perfect gift for athletes, teachers, nurses, water enthusiasts and travelers.
WHAT IS YOUR RETURN POLICY?
Item must be returned within 14 DAYS of deliver. We are not responsible for return shipping and will refund you for product only, not shipping costs.
HOW CAN I MODIFY MY ORDER?
We do not cancel orders after they've been placed but if you need to modify color option please email: firstname.lastname@example.org with URGENT 🚨 in the subject.
HELP! I ENTERED THE WRONG ADDRESS AND ALREADY PLACED MY ORDER.
Please email email@example.com with the subject URGENT 🚨 ADDRESS CORRECTION.
WHAT IF I RECEIVED THE WRONG ITEM OR IT'S DEFECTIVE?
If you received the wrong item or a your item is defective, please contact firstname.lastname@example.org within 48 hours of receiving your delivery. Please include a photo of the item and of your shipping label within your email.
HOW FAST IS SHIPPING?
Lion Latch ships USPS First Class same day everyday (M-F) except Wednesday. All orders placed before 3pm CST will be shipped that day. Orders placed after 3pm CST will go out the following day.
HOW MUCH DOES SHIPPING COST?
Shipping rates are based on weight.
DO YOU SHIP INTERNATIONALLY?
At this time we do not ship internationally.